We please ask you to read these terms and conditions carefully. They are designed to respond to the various scenarios that might occur before, during or after your tour in Spain and outline the terms and conditions of the contract between you and EAT NORTHERN SPAIN.
Your Acceptance of these Terms and Conditions
When you make a booking with EAT NORTHERN SPAIN SL you guarantee that you have the authority to accept our offer on behalf of the members of your group or your clients the terms of these booking conditions. This contract applies from the moment we issue our confirmation invoice.
Website Copyright & Usage Policy
The purpose of www.eatnorthernspain.com is to allow our visitors to obtain information about EAT NORTHERN SPAIN, our services and tour information, subscribe to our newsletter, or to contact us. Any use for other purposes than these are not allowed.
All material on this site may not be reproduced, or altered without our prior explicit, written agreement. The content of this site, text, graphics, images, logos and any other material on the site are protected by copyright and are the property of EAT NORTHERN SPAIN SL.
By using this website you acknowledge that you have read, and agree to, the terms and conditions of use presented herein. We reserve the right to change any aspect of this site, or to modify, add, or cancel any of these terms and conditions. You agree to abide by whatever terms and conditions are in effect at the time of your use.
EAT NORTHERN SPAIN SL shall not be liable for any damage caused to either party by the failure to perform the contract or the improper performance of this contract where the failure or the improper performance is not due to a fault of ours.
We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided within our website or brochures. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.
The Parties hereby agree that any and all disputes arising out of or relating to this Agreement shall be regulated by the current legislation and pursuant to Spanish Law. If any dispute arises between the parties, those conflicts should be submitted to arbitration in Madrid. English is the language used to draft and interpret this legal notice.
EAT NORTHERN SPAIN SL
Antonio Machado 29E – 4F
33420 Lugones – ASTURIAS
+34 985 76 08 89
Travel Agency License #AV303AS
VAT / CIF #ESB74445644
Rates and Price Variations: Pricing and availability quoted by EAT NORTHERN SPAIN SL are not guaranteed until deposit is fully paid. You agree that EAT NORTHERN SPAIN SL is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies.
Currency: All rates are quoted and invoiced in Euro(€) and are based on tariffs and exchange rates current and appropriate at the time of publication. Solely for comparison purposes, we might provide you rates in your local currency based on the day’s foreign exchange rate but these rates are not binding.
Non-refundable deposit: To process the booking we will require a 50% non-refundable deposit of the total invoiced amount.
Final Payment: Final payment must be paid 60 days prior to travel date. No vouchers will be issued until final payment is received.
Payment methods: We accept payments by direct transfers, credit card payment (Visa & Mastercards only) via our secured platform. No processing fee will be applied to bank transfers but a 1,50 % charge will be applied to Credit Card payments.
AMENDMENTS AND CANCELLATION POLICIES
Change requests by you
Should you wish to make any changes to your confirmed arrangements, you will need to notify us in writing as soon as possible. When changes are possible, a non-refundable amendment fee of €50 per person will be payable together with any costs or charges incurred by ourselves or incurred or imposed by any supplier.
If any member of your party is prevented from traveling, the person(s) concerned may be able to transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Insurance and flights are not transferable.
Some of our suppliers are non-refundable from the moment they are booked. In addition some transporter may consider a name change or other change to an existing booking as a cancellation and rebooking with up to 100% cancellation charges payable by you.
Any alteration or cancellation of services after your tour has commenced can incur penalties. There is no refund for unused services.
Cancellation requests by you
Should you or any member of your party need to cancel your confirmed arrangements, the party leader must immediately notify EAT NORTHERN SPAIN in writing.
In case no substitution or arrangement can be found our Standard Cancellation Policy applies as follow (TD = Travel Date, CX = Cancellation):
• Until 60 days before TD: 100 % of the Deposit (50% of the total cost of the Tour) will be Refundable.
• 60-30 days before TD: 50% CX fee of the Total cost of the Tour will be Non-Refundable.
• 30 days or less before TD: 100% CX fee of the Total cost of the Tour will be Non-Refundable.
Alterations by EAT NORTHERN SPAIN
We reserve the right to alter, change, curtail or cancel a tour. In case there is an alteration which results in more than 18 hours change in the time of departure, or a change in the type of accommodation offered or some other change which fundamentally alters the tour, we shall, if practicable, offer an alternative comparable tour or a lower grade tour with reimbursement of the price difference or a full refund.
Group leaders can modify the tour program on the day, including the order in which sites are visited, according to certain objective conditions (weather conditions, etc.), without affecting the overall structure of the program.
If the alteration is due to a “force majeure”, unusual and unforeseeable circumstances beyond our control, you will not be able to claim for any compensation of any loss arising as a consequence of the said curtailment alteration, extension or cancellation of the tour.
YOUR AGREEMENT WITH US
Behavior: Your group must at all times comply with the Spanish laws, customs, foreign exchange and drug regulations, and you must also agree to travel in accordance with our sustainability policies. If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the tour of the person(s) concerned. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away.
Passport, Visa and Immigration Requirements: It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately.
Health requirements: It is your responsibility to disclose to EAT NORTHERN SPAIN SL any physical or mental condition of a member of your party which may be relevant and to ensure every party member has appropriate levels of fitness to complete the tour safely. In the event that full details are not given at the time of booking, we reserve the right to cancel the booking when we become aware of these details.